Shipping policy

Shipping Policy
Order Processing
At NOVA COMBAT, we work to prepare and ship your order as quickly as possible. Order processing and delivery estimates, where available, are shown on the product page or at checkout.
Processing times are separate from transit times. During busy periods or holidays, additional processing time may be required.
Shipping Rates and Availability
Available shipping destinations, delivery options, and any applicable shipping charges are displayed at checkout before payment.
If your order qualifies for free shipping, this will be reflected at checkout.
Delivery Estimates
Delivery times depend on your destination and the shipping option selected. Unless expressly guaranteed, delivery dates are estimates.
Carrier delays, customs inspections, holidays, or other circumstances may affect delivery. If your order is significantly delayed, please contact us through the Contact page at novacombat.shop.
Order Tracking
Once your order has been dispatched, we will provide shipping confirmation and tracking information using the contact details supplied with your order.
Tracking updates may take time to appear after the carrier receives the shipment.
Shipping Address
Please ensure your shipping address and contact information are complete and accurate before placing your order.
If you need to correct an address, contact us as soon as possible. Changes may not be possible once your order has been dispatched.
If a shipment is returned because of an incorrect address supplied by the customer or failure to collect it, additional shipping charges may apply to resend it. We will explain any charges before arranging redelivery.
International Orders
Where international shipping is available, your order may be subject to import duties, taxes, or customs fees imposed by the destination country.
Unless these charges are expressly included at checkout, they are the customer’s responsibility. Customs processing may also affect delivery times.
Damaged or Missing Shipments
If your package arrives damaged, please retain the packaging and contact us promptly with your order number and clear photos of the package and affected items.
If your shipment appears lost, or tracking shows delivery but you have not received it, please check with household members and any designated delivery location, then contact us. We will investigate with the carrier and arrange an appropriate resolution.
Return Shipping
If the product is not defective and the correct item was delivered, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless applicable law requires otherwise.
If the product is defective, arrives damaged, or we sent the wrong item, NOVA COMBAT will cover any required return shipping costs.
Please review our Return and Refund Policy and contact us before sending any items back.
Contact Us
For shipping questions or assistance with your delivery, please contact NOVA COMBAT through the Contact page at novacombat.shop.